Got questions? You're not alone! Here are some of the ones we hear all the time about our cleaning services. Click a question to uncover the magical answers (okay, they're not magic—but they're helpful!).
Frequently asked questions
Our rates vary depending on the type and frequency of the cleaning service you require.
We base our rates on a set price for each clean depending on many factors of your home.
Please contact us directly for a detailed quote tailored to your specific needs.
Yes, we provide all the necessary cleaning chemicals and supplies. We use eco-friendly, non-toxic products to ensure the safety of your home and the environment.
The duration of the cleaning service depends on the size and condition of the area to be cleaned. Typically, a standard cleaning session can take anywhere from 1.5 to 3 hours.
Yes, all our staff members are fully insured and have undergone thorough police checks to ensure your peace of mind and the security of your home.
No, you do not have to be home while we clean. Many of our clients provide us with access to their homes, and we ensure everything is securely locked up after the service is completed.
You can book a cleaning service by contacting us through our website, We will then Email and will arrange a convenient time for your cleaning session.
We require at least 24 hours' notice for any cancellations or rescheduling of appointments. If you cancel within 24 hours of your scheduled service, a cancellation fee will apply.
We serve the local community of Bellingen and surrounding areas. If you're unsure whether we cover your area, please contact us for more information.
We have a rigorous quality control process in place. Our team is trained to follow a detailed checklist to ensure every area is thoroughly cleaned. We also welcome feedback from our clients to continuously improve our services.
To help us provide the best service, we recommend tidying up any personal items and ensuring easy access to the areas that need cleaning. If you have any special instructions, please let us know in advance.
At EcoSunshine Cleaning, your health and safety are our priority. If you're feeling unwell on your cleaning day, please let us know—we’ll gladly reschedule at no extra cost. Similarly, if a team member is sick, we’ll inform you and either send a replacement or reschedule. This helps keep everyone safe while upholding our high cleaning standards.